GamePP Frequently Asked Questions - Professional Hardware Monitoring Software FAQ Knowledge Base

GamePP lags after connecting game peripherals—how to troubleshoot if the peripheral is the cause?

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Troubleshooting for peripheral-induced software lag: ① Disconnect peripherals (e.g., game controller, RGB keyboard) one by one and check if the lag disappears; ② After identifying the problematic peripheral, go to 「Peripheral Management」-「Compatibility Settings」 and disable 「Real-Time Data Monitoring」 for that peripheral; ③ If lag persists, contact customer service with the peripheral model to assist in developing a compatibility patch.

How to restore the monitoring data of GamePP when it suddenly stops updating during the game?

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Solutions to restore monitoring data when it stops updating: ① Press the hotkey 「Ctrl+Shift+R」 in the game to force refresh the monitoring data; ② Check if the computer is in 「Power Saving Mode」, switch to 「High Performance Mode」 and restart the software; ③ If the problem persists, uninstall and reinstall the graphics card driver (install after thorough cleaning with the DDU tool), which usually resolves data reading link failures.

What to do if GamePP conflicts with a specific game during startup and they cannot run simultaneously?

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Solutions for conflicts between GamePP and games: ① Enter 「Settings」 - 「Compatibility Settings」 in GamePP and check 「Game Conflict Avoidance Mode」; ② If the conflict persists, temporarily disable the 「In-Game Monitoring」 function of GamePP and keep only the desktop monitoring; ③ Contact GamePP customer service, provide the name and version of the conflicting game, and assist in developing a targeted compatibility patch.

How to fix game lag when the AI Filter of GamePP is enabled?

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Solutions for game lag when AI Filter is enabled: ① Enter 「AI Filter」 settings and lower the filter effect level (e.g., from 「Extreme」 to 「Balanced」); ② Check if the graphics card driver is up-to-date, as outdated drivers may cause low filter rendering efficiency; ③ If the graphics card is entry-level (e.g., below GTX 1050), it is recommended to disable the AI Filter function to prioritize smooth game frame rates.

How to resolve the 「Hardware Detection Failure」 prompt when launching GamePP?

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Solutions for hardware detection failure during startup: ① Check the computer's hardware connections (e.g., whether the graphics card and memory are properly seated), reinsert them and try again; ② Enter the BIOS to confirm that hardware (such as CPU and GPU) is not mistakenly disabled; ③ Uninstall and reinstall GamePP, and select 「Run as Administrator」 during installation, which usually resolves driver-level hardware detection issues.

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